Monday, March 15, 2010

Barnes and Noble Update - Cancellations!!

Friday - The two orders I placed on Wednesday had expected shipping dates for March 12 (today).  I checked and re-checked order status on B&N.com all day in eager anticipation.  Did my expedited shipping pay off? 

Unfortunately, no dice.  The cancellation emails came rolling in during the afternoon.  One per book cancelled and I must have received around 8-10 at once.  I've must applaud B&N for being straight-forward and cancelling the errors outright.  It was not the messy Amazon promise to deliver one book per customer and then rescind on the deal. 

Strangely, the pre-orders remain alive and prices have dropped below the original $10.79.  Now I'm waiting for Tomb of Dracula omnibus v2 $9.59 shipping on 3/31, House of M: No More Mutants $10.11 shipping on 4/14, and X-Men: Inferno Crossovers $10.11 shipping on 7/21.  I'm expecting B&N to cancel these before they ship, but they may have a pre-order price honoring clause (like Amazon supposedly did). 

Form of cancellation letter:

Dear _____ ,

We apologize, but despite our efforts, we weren't able to fulfill some or all of the items in your order, as noted below. These items have been canceled from your order.

We apologize for any inconvenience this has caused and look forward to your next visit to http://www.bn.com/.

Thank you for shopping with us.

Sincerely,

-- Barnes & Noble

To review your order status, click http://www.bn.com/orderstatus
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This part of your order has been canceled:
Product Description Quantity
Rising Stars Compendium Hardcover 1

Please be assured that you were not charged for the title(s) above.